Flower Delivery Carshalton Returns & Refunds Policy
Our Commitment to Freshness in Carshalton
As a trusted local florist serving Carshalton households and businesses, we understand the importance of fresh, beautiful flowers for every occasion. That’s why Flower Delivery Carshalton proudly guarantees the freshness of our blooms on arrival, and works diligently to maintain exceptional standards with every bouquet we deliver. Your complete satisfaction is our top priority, whether your order is for home or corporate delivery.
Damaged-on-Arrival Policy
On rare occasions, flowers can be damaged in transit despite our careful packaging. If your flowers arrive visibly damaged, wilted, or not up to standard, please inform us on the same day as delivery where possible, providing a clear description and a photo of the arrangement. This helps us understand what went wrong and resolve the issue quickly.
Fresh Flowers Guarantee & Freshness Window
Flower Delivery Carshalton guarantees every bouquet is fresh on arrival. Under typical conditions, our flowers should remain fresh and vibrant for a minimum of 5 days. To get the most from your flowers, please follow the care instructions enclosed with your order, including trimming stems, changing water regularly, and keeping them away from direct heat sources.
If you notice that your flowers do not meet our freshness guarantee within this five-day window, please let us know promptly with a photo and details of the issue, and we will be happy to assist.
Refunds & Replacement Options
Your satisfaction with our flower delivery is important to us. If your order arrives damaged or does not meet our freshness standards during the guaranteed window, you are entitled to request a refund or a free replacement. Our team will review your request and, upon confirmation, either process a refund back to your original payment method or arrange delivery of a fresh replacement bouquet at your convenience. Please note, refunds and replacements are typically only offered for issues reported within 5 days of delivery and may require supporting evidence.
How to Lodge a Complaint
We are committed to providing a positive experience with every order. If you are unhappy with any aspect of our service, including late deliveries, incorrect items, or flowers that do not meet your expectations, please contact us as soon as possible. When getting in touch, be sure to include your order number, details of the issue, and any supporting photos if relevant. Our team will investigate, keep you informed throughout the process, and work to resolve your complaint swiftly and fairly.
Our Promise as Carshalton’s Local Florist
Flower Delivery Carshalton is proud to be a trusted, local business, delivering stunning fresh flowers to the Carshalton community. Whether delivering to homes or businesses, we put care and dedication into every bouquet. Thank you for choosing us. If you ever experience any problems with your delivery, please reach out – your satisfaction means everything to us.
