Welcome to our online flower delivery service for Carshalton and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. These Terms & Conditions apply to all customers based in Carshalton and its surrounding areas who wish to use our e-commerce platform for flower delivery services.
Our flower delivery service is available to customers residing in Carshalton and nearby locations, both for personal use and for sending gifts to recipients within our delivery area. By using our online platform, you confirm you are at least 18 years old and capable of entering into legally binding contracts. We reserve the right to refuse service if the order falls outside our designated delivery zones or violates any UK laws or these Terms and Conditions.
The process for ordering flowers online for delivery in Carshalton has been designed for user convenience and security:
We strive to fulfil every order as described. However, as fresh flowers are seasonal and availability may fluctuate, we reserve the right to substitute specific blooms or packaging with alternatives of equal or higher value without prior notice. Any such substitutions will maintain the general style and quality of the chosen arrangement.
All product prices are displayed in British Pounds Sterling (GBP) and are inclusive of VAT, where applicable. Prices may change from time to time, but such changes will not affect orders already submitted and accepted. Delivery charges, if applicable, are displayed at checkout prior to completing your purchase.
We accept secure online payments through approved payment methods including major debit and credit cards. Full payment must be made at the time of ordering, and we are unable to process or dispatch orders without receipt of payment in cleared funds. Your payment will be processed at the point of order acceptance. We do not store credit or debit card details on our systems after your transaction is completed.
By entering your payment details, you confirm that you are authorised to use the payment method provided. In the event of a payment being declined, delayed, or otherwise unpaid, your order will not be processed and flowers will not be delivered until payment is received in full.
We offer flower delivery throughout Carshalton and the surrounding districts. Delivery dates and times are subject to availability and outside influences such as weather or transportation delays. While we strive to deliver within your chosen time frame, specific times cannot be guaranteed. It is your responsibility to ensure that accurate delivery and contact details are provided at checkout.
If the recipient is not available at the time of delivery, we may attempt to leave your order with a neighbour or in a safe, sheltered location at the delivery address. If this is not possible, we will follow our standard redelivery or collection procedure.
All risk in the products passes to you upon delivery. Ownership passes only when full payment has been received by us.
If you wish to cancel or amend an order for flower delivery, you must contact us as soon as possible. Orders can typically be cancelled or amended free of charge if notification is received at least 24 hours before the scheduled delivery time. Requests received after this period may not be eligible for cancellation or amendment due to the perishable nature of our products and preparation schedules. Refunds for cancelled orders will be processed using the original method of payment.
Under the Consumer Contracts Regulations 2013, you do not have the right to cancel ‘perishable goods’ such as fresh flowers once they have been delivered, except where the goods are faulty or not as described.
We take pride in delivering fresh, beautiful flowers to Carshalton and surrounding areas. If, upon receipt, your flowers are damaged or do not conform to the product description, please notify us within 24 hours of delivery, providing photographic evidence where possible. After reviewing your claim, we may offer a replacement, refund, or alternative resolution at our discretion. We reserve the right to request the return of damaged goods before issuing a refund or replacement.
No refund or replacement is possible for issues arising due to incorrect delivery information provided by you, missed deliveries where the recipient is unavailable, or general dissatisfaction with the style where the flowers delivered were as ordered and not faulty or damaged.
It is your responsibility to:
Failure to do so may result in inability to deliver or compromised product quality, for which we cannot accept liability.
To the fullest extent permitted by law, we shall not be liable for any loss, damage, or inconvenience suffered by you or the recipient as a result of:
Our maximum liability to you in connection with any order is limited to the total value of that order, unless otherwise required by UK law.
All content on our website, including images, text, designs, and branding, is our intellectual property or licensed to us, and must not be copied, reproduced, or used for commercial purposes without written permission.
Your personal information will be handled in compliance with prevailing UK data protection legislation. We will use your data solely for processing and delivering your order, queries, and for service improvement as outlined in our separate Privacy Policy. We do not sell or transfer your details to outside parties, except as necessary to fulfil your order. Please consult our Privacy Policy for further details regarding the treatment of your information.
We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our services, legal obligations, or business practices. Any such changes will take effect upon posting to this page and will not affect orders already placed.
These Terms and Conditions, and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction over any such matters.
If any provision or part-provision of these Terms is found invalid, unlawful, or unenforceable, that provision or part-provision shall be deemed deleted, and the rest of the Terms shall continue in full force and effect. Our failure to enforce any part of these Terms shall not constitute a waiver of our rights.
If you have any questions, concerns, or would like further clarification regarding these Terms and Conditions for flower delivery in Carshalton and its surrounding areas, please contact our customer service team through the contact page of our website. We are committed to addressing your queries promptly and professionally.
By placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions of sale.
These Terms and Conditions specifically apply to all customers ordering flower delivery in Carshalton and the surrounding areas via our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Carshalton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Carshalton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
